We believe resilience starts with understanding the human factors behind performance.
Operational demands are rarely isolated. They present as relentless decision pressure, heavy personal responsibility, team friction and eroded clarity.
Over time, these pressures don’t just affect individuals - they create systemic friction, disrupting how teams function, cultures develop and organisations adapt.
By understanding behavioural dynamics and decision-making under pressure, we help organisations build the human infrastructure needed to remain effective through complexity and change.
✓ Chartered Clinical Psychologists ✓ Extensive NHS Experience ✓ Pioneering Research in Workforce Resilience ✓ Evidence-Based Practice
Chartered Clinical Psychologists
Extensive NHS Experience
Pioneering Research in Workforce Resilience
Evidence-Based Practice
Our practice is anchored in the highest standards of psychological expertise, bringing together extensive NHS experience, academic research and practical advisory to help organisations perform sustainably under pressure.
Our approach is goal-led, skills-based and evidence-driven, combining clinical precision with a compassion-focused approach suited to high-pressure contexts.
Our Team
Our team consists exclusively of Chartered Clinical Psychologists. This protected professional title provides assurance of extensive doctoral training, deep clinical experience and a commitment to the highest standards of evidence-based practice.
FOUNDER and Director, Chartered Clinical PsychologistDr Jinnie Ooi
Jinnie specialises in leadership resilience, executive wellbeing and organisational performance. Alongside leading the team at Angsana, she is a researcher, speaker and trainer, helping organisations apply evidence-based psychology to strengthen leadership and perform sustainably under pressure.
Experience and Qualifications:
Clinical Research Fellow, Co-Founder of the Mental Health Workforce Sustainability Research Group
Clinical Lecturer on the Doctorate in Clinical Psychology programme (ClinPsyD)
High-intensity clinical work within the NHS
Doctorate in Clinical Psychology (ClinPsyD)
Doctorate in Philosophy (Psychology) (PhD)
Chartered Clinical PsychologistDr Lucy Fitton
Lucy has extensive experience supporting complex individuals, teams, systems, and organisations. She brings expertise in psychological resilience, behavioural patterns and systemic decision-making, helping organisations understand challenges and develop strategies for sustainable growth.
Experience and Qualifications:
Private practice focused on helping individuals break repeated maladaptive patterns in relationships and behaviour
Clinical Lecturer on the Doctorate in Clinical Psychology programme (ClinPsyD)
High-intensity NHS work supporting complex clinical presentations within specialist settings, including prisons and secure hospitals
Doctorate in Clinical Psychology (ClinPsyD)